Privacy Policy

Last updated: May 30, 2026

This Privacy Policy explains how ASTROLABOX LTD collects, uses, discloses, and protects personal information when you visit or make a purchase from astrolabox.com.

Who We Are

ASTROLABOX LTD
NO.293 182-184 HIGH STREET NORTH EAST HAM
LONDON
UNITED KINGDOM E6 2JA

Email: info@astrolabox.com

For privacy requests, please contact us at info@astrolabox.com.

Personal Information We Collect

Depending on how you use our website, we may collect the following types of personal information:

Contact and order information, such as name, email address, phone number, billing address, shipping address, and order details.
Payment-related information processed securely by our payment service providers. We do not store your full credit card or debit card number on our website.
Account, customer service, and communication information that you provide when contacting us.
Device and usage information, such as IP address, browser type, device type, pages viewed, referring URLs, approximate location, and cookie identifiers.
Marketing preference information, such as whether you have subscribed to or opted out of promotional communications.

How We Use Personal Information

We use personal information for the following purposes:

To process payments, confirm orders, fulfill purchases, and arrange shipping and delivery.
To provide customer support, respond to inquiries, and handle returns, refunds, disputes, or warranty-related requests.
To maintain website security, detect fraud, prevent misuse, and protect our legal rights.
To improve our website, products, customer experience, analytics, and business operations.
To send service messages, order updates, and, where permitted, marketing communications that you can opt out of.
To comply with applicable laws, tax, accounting, recordkeeping, and regulatory obligations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential website functions, analytics, personalization, security, and advertising or marketing features. You can manage cookies through your browser settings and any cookie or privacy preference tools available on our website.

Shopify and Service Providers

Our store may be hosted and supported by Shopify and other third-party service providers. We may share personal information with service providers that help us operate the website, process payments, fulfill orders, ship products, provide customer support, analyze website use, prevent fraud, or support advertising and marketing.

These providers are authorized to use personal information only as needed to provide services to us or as otherwise permitted by law and their own terms and privacy policies.

Advertising, Sale, and Sharing of Personal Information

We do not sell personal information for money. Depending on your location and how our website is configured, certain advertising, analytics, or cookie activities may be considered a sale or sharing of personal information under some U.S. state privacy laws. Where required, we will provide a way to opt out of such sale, sharing, or targeted advertising.

U.S. State Privacy Rights

Residents of certain U.S. states may have rights to request access to personal information, correction, deletion, portability, and information about how personal information is collected and disclosed. They may also have the right to opt out of sale, sharing, targeted advertising, or certain profiling where applicable.

To submit a privacy request, contact info@astrolabox.com. We may need to verify your identity before completing your request. We will not discriminate against you for exercising privacy rights.

California Do Not Track Disclosure

Some browsers offer Do Not Track signals. Because there is no common industry standard for responding to these signals, our website may not respond to Do Not Track signals. You can use the privacy preference tools on our website, where available, or contact us for assistance.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

International Transfers

Because we operate a cross-border e-commerce store, your personal information may be processed or transferred outside your country or region, including to countries that may have different data protection laws.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, accounting, fraud prevention, and dispute resolution.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online service can guarantee absolute security.

Your Choices

You may contact us at info@astrolabox.com to request access, correction, deletion, or other privacy assistance.
You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us.
You may manage cookies through your browser settings and available privacy tools on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

Contact